HR advisory

Capita has been providing HR services for more than 20 years. The breadth of our experience spans a wide range of industries, and our advisors are sector experts as well as HR experts.

All our clients are allocated a Client Relationship Manager to ensure you receive personalised service from someone who knows your business inside out. By tapping into external expertise, your organisation is prepared for any eventuality and can make cost savings on internal HR resource.

Our services


Our experienced advisors are on hand when your organisation is going through a period of change, or managing a large-scale project. Our consultancy work includes technology-led projects such as transitions to new systems and true people-led projects such as managing the impact of a change in your business and operating model. Specialist consultancy support provides peace of mind that all compliance angles have been taken care of, and you can scale up our support when it’s needed most.

Advice and guidance

Our advisory service is available to all businesses regardless of the size of their in-house team. We can provide expert support on-site or remotely via phone and email. Clients can work with us on an on-going basis for regular support of a lean in-house team for example, or we can take on specific projects which are outside the in-house team’s area of expertise. We are the first port of call for clients who are looking at redeployment, outplacement, relocation and changes to business structure; we help them minimise risk and maximise the business benefits.


Through regular MI via our management dashboards, we enable businesses to make informed HR-based decisions. Our advisors will help you to interpret the data and guide you on areas that need attention across the business. Data-based decision making helps to win business buy-in and demonstrate the impact of good HR practices on business.

Fit for work

Our comprehensive fit-for-work services provide employees with reassurance that they will be supported on their return, and puts a structured plan in place. We can oversee the fit-for-work process including holding discussions with employees and completing return to work plans. We can also review what existing support your organisation has in place for employees on long-term sick leave and make recommendations about updates to HR policy; ensuring best practice and compliance.


As policy experts we create employee policies, procedures and processes that meet all legal and governance requirements and that are specific to your sector and organisation. Our policy experts ensure you stay up to date with changes to government or regulatory policy and ensure action is taken. Outsourcing HR policy to our experts, removes risk and allows the HR team to keep their focus on the business.

Audit and compliance

Gain an in-depth view of your HR policies and procedures, and an understanding of how they measure up against the external market. Our HR audit can be a full or partial review of your HR operations in which we will identify areas for improvement and areas where costs savings can be made. Our audit services provide a foundation on which to develop better HR practices.

I have always found the HR advice line extremely helpful.  They have always provided me with professional and useful advice regarding simple queries but also in relation to more complex enquiries.  I have found it a very beneficial service alongside the named support of our HR advisors.